Returns & Exchanges
At Kreafolk, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for a stress-free shopping experience. If your item doesn't meet your expectations, we are committed to making it right through a simple refund or exchange process.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and submit a formal request.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its unused, original condition.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing